Would you like to keep track of your booking? You can enable booking notifications and set up a filter in your inbox.
In this article
When a customer creates a reservation for luggage storage at your location, we'll send you a booking notification by email. The booking notification will provide you with details such as:
Number of bags
You'll receive a notification by email when the customer performs the following steps:
Booking Checked-in - the customer has arrived at your location and dropped off their bags.
Booking Checked-out - the customer has ended the storage timer
The online payment failed - the customer has stopped the storage timer, but LuggageHero was unable to charge the booking amount online
Booking canceled - The customer has canceled their booking
Incident reported - The customer reported an incident related to your location
Booking notification settings
You can enable and disable the different booking notifications for each listing you manage.
Navigate to your Account > Storage location > Edit > Notifications
Adding a separate email for each of your listings can ensure that the relevant booking notification is sent to the correct storage location.
Depending on your location you may receive a lot of notifications.
We'd like to encourage you to keep the Check-in, Check-out, and Payment failed notifications enabled as these can help ensure that the customer follows the procedure.
All booking-related notifications are being sent from firstname.lastname@example.org. By creating a custom filter in your email browser, you can ensure your inbox isn't overwhelmed.