Paying through LuggageHero helps protect you under our Terms & Conditions, cancellation, and refund policies. It also makes it easy for us to find and reference essential reservation details like check-in details and other helpful information.
We can’t provide these benefits if your reservation isn’t booked and paid for online through LuggageHero.
Paying outside of LuggageHero also puts you at greater risk of fraud and other security issues.
Report a fraud
Pay for your luggage storage booking only through LuggageHero. If someone asks you to pay for a reservation outside our online payment system, let us know about it at firstname.lastname@example.org.
You can read more about our Off-platform policy here.