At LuggageHero, we understand the importance of providing peace of mind when storing your valuable belongings. We offer insurance coverage for your stored luggage to ensure the utmost security.
In this article, we will explain the details of our insurance policy, including coverage limits, claim procedures, and important considerations.
1. Insurance Coverage Overview
LuggageHero provides insurance coverage for stored luggage to protect against loss, theft, and damage during storage. The coverage includes:
Loss or theft of stored luggage: If your luggage goes missing or is stolen while stored with LuggageHero, you may be eligible for compensation.
Damage to stored luggage: Our insurance may cover repair or replacement costs if your luggage sustains damage during storage.
2. Coverage Limits:
It's essential to be aware of the coverage limits associated with our insurance policy. The insurance provider determines the maximum coverage amount per stored item, which may vary. It is advisable to review the specific coverage limits mentioned in our Terms and Conditions or consult our customer support team for further details.
You'll need to make claims immediately when you're collecting your luggage to make sure that incidents can be adequately linked to using storage services at a LuggageHero partner location.
3. Making an Insurance Claim:
In the unfortunate event that you need to make an insurance claim, please follow these steps:
Report the incident immediately: Notify the staff at the LuggageHero storage location as soon as you discover any loss, theft, or damage to your luggage.
Gather supporting documentation: To support your claim, collect relevant documentation, such as photos of the damaged items or a police report for theft cases.
Contact LuggageHero support: You must immediately contact our customer support team via email or the contact form on our website while still being present in the storage location to ensure that the incident is related to storage at a LuggageHero storage location. Provide detailed information about the incident, including your booking details, the nature of the claim, and any supporting documentation.
Follow claim procedures: Our customer support team will guide you through the insurance claim process, which may involve providing additional documentation or completing claim forms. Adhere to the instructions and provide accurate information to facilitate a smooth claim resolution.
4. Important Considerations:
While our insurance coverage offers protection, it's important to note the following considerations:
Valuables and high-value items: Our insurance coverage may limit coverage for valuable items such as cash, jewelry, or important documents. You should keep these items with you.
Pre-existing damage: Insurance coverage typically applies to new or undamaged items. Any pre-existing damage to your luggage may not be eligible for compensation.
Personal responsibility: While LuggageHero takes all necessary precautions to ensure the safety of your belongings, it is still your responsibility to properly secure and pack your items to minimize the risk of damage or loss.
LuggageHero offers insurance coverage for stored luggage to protect your belongings. While our insurance policy covers loss, theft, and damage, there are certain limitations and exclusions.
We encourage you to familiarize yourself with the terms and conditions of our insurance policy and take necessary precautions when storing your luggage.
If you have an insurance claim, our customer support team is here to help you throughout the process. We strive to provide a fair and efficient resolution.
For more details or any insurance coverage-related questions, please contact our customer support team; we will be happy to help you.
Items Ineligible for Coverage
All standard types of luggage may prima facie be delivered to a Storage Service Provider for Storage Services subject to local law, these terms and conditions, and specific terms set forth by the Storage Service Provider. Storage Service Providers may determine specific luggage restrictions.
Travelers are permitted to drop off standard luggage for storage subject to the specific terms pertaining to luggage restrictions set forth by the Storage Service Provider. The following types of luggage are not considered as standard:
4.2.1 Jewelry
4.2.2 Cash
4.2.3 Weapons
4.2.4 Valuable documents and artworks
4.2.5 Life-saving medicine
4.2.6 Explosive items and substances
4.2.7 Flammable fluids etc.
4.2.8 Live animals and humans
4.2.9 Perishable goods; including food etc.
4.2.10 Narcotics and euphoric substances
4.2.11 Items that are illegal to possess according to Danish law.
4.2.12 Fragile items that are not suitable for storage with other luggage.
4.2.13 Items with significant sentimental value.
4.2.14 Other items similar to those in pt. 4.2.1
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