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Overcharged for Incorrect Number of Bags or Hours: Seeking Refunds and Adjustments
Overcharged for Incorrect Number of Bags or Hours: Seeking Refunds and Adjustments

Explain the steps to follow if you think you've been overcharged and explain our refund process.

Updated over a week ago

At LuggageHero, we strive to provide accurate and transparent billing for our storage services. However, we understand that situations may arise where customers are overcharged due to discrepancies in the number of bags stored or the duration of storage.

In this article, we'll explain the steps to follow if you think you've been overcharged and explain our refund process. It is essential to contact our support team in case you cannot stop the storage timer on pick-up to make sure it's accurate billing. Also, valid documentation regarding the actual pick-up time or number of bags stored is required to adjust a paid booking.

Reaching Out to Support:

If you can't stop the storage timer when you pick up your bags, please contact our support team immediately. By doing so, you ensure that we have the correct time of collection, which is crucial for accurate billing. Our support team can help you and address any concerns about the storage timer and billing.

Refunds for Adjustments:

In cases where you have been overcharged due to incorrect information about the number of bags stored or the duration of storage, we offer a refund process to rectify the situation. However, it is important to note that refunds for adjustments to a paid booking require valid documentation supporting the actual pick-up time or the actual number of bags stored.

Providing Valid Documentation:

To initiate the refund process for adjustments, it is necessary to provide valid documentation verifying the actual pick-up time or the number of bags stored. Examples of acceptable documentation include receipts, timestamped photos, or any other evidence that accurately represents the discrepancy.

Our Commitment to Accuracy:

We understand that discrepancies can happen and are committed to quickly and fairly addressing them, if possible. By contacting our support team and providing valid documentation, we can ensure accurate billing and appropriate refunds or adjustments when necessary.

Timely Communication:

To expedite the resolution process, we encourage customers to contact our support team when they become aware of any overcharge issues. We'll be able to address the matter quickly and work towards a satisfactory resolution.


At LuggageHero, we value transparency and accuracy in our billing process. If you believe you have been overcharged due to discrepancies in the number of bags stored or the storage duration, please contact our support team.

Remember, you are responsible for contacting us if you cannot stop the storage timer on pick-up to ensure accurate billing. For adjustments to a paid booking, valid documentation is required regarding the actual pick-up time or number of bags stored. We are committed to providing fair resolutions and ensuring your satisfaction.

If you have any more questions or concerns, please don't hesitate to contact our support team. We are here to help you and ensure a positive storage experience.


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