At LuggageHero, we prioritize the safety and security of your belongings.
Once your luggage has been checked in at a partner location, reaccessing it during the storage period is generally not possible.
This policy protects your items and ensures a safe experience for all customers.
Why access is restricted:
Safety and security
After check-in, your luggage is placed in a secure storage area. Limiting access prevents unauthorized handling and protects your belongings from interference.
Protection against loss or damage
Restricting access reduces the risk of items being misplaced, damaged, or stolen during the storage period.
Compliance with regulations
These rules follow local safety regulations and LuggageHero’s internal security standards to maintain a consistent and reliable service.
Alternative solutions
Plan ahead
Before checking in your luggage, make sure you have removed all essential items such as:
Travel documents
Medication
Valuables
Personal electronics
Contact the storage manager (exceptional cases)
If you urgently need access to a specific item inside your checked-in luggage, speak directly with the storage manager.
In limited circumstances, they may assist with retrieval, subject to safety and staffing considerations.
Important considerations
Please respect location guidelines. Access restrictions are in place to protect your belongings and ensure the safety of all customers.
Follow staff instructions. Storage staff are trained to handle luggage according to security protocols and may not be able to grant mid-storage access.
Prepare in advance. Double-check that you have all the necessary items with you before dropping off your bags.
Summary
Accessing checked-in luggage is not permitted for safety and security reasons.
Always remove important items before starting storage.
In urgent cases, the storage manager may assist, but this is not guaranteed.
Need help?
If you have questions about luggage access or need help retrieving an item, please contact our support team at support@luggagehero.com.
We’re here to assist you and ensure a safe and smooth storage experience.