At LuggageHero, most standard luggage items are welcome. However, for safety, legal, and practical reasons, certain items are considered non-standard and cannot be stored. These rules follow our Terms & Conditions and may also include restrictions set by individual storage locations.
Non-Standard Luggage (Not Accepted)
The following items are not permitted for storage:
Jewelry
Cash
Weapons
Valuable documents and artworks
Life-saving medicine
Explosive items and substances
Flammable fluids and materials
Live animals or humans
Perishable goods (including food)
Narcotics or euphoric substances
Items illegal under Danish law
Fragile items are not suitable for storage with other luggage
Items with significant sentimental value
Other items similar to those listed above
Oversized or Irregular Items
Extremely oversized or irregularly shaped items (such as large furniture or equipment) may also not be accepted at some locations. If in doubt, please get in touch with support before booking.
Why These Rules Exist
These restrictions are in place to:
Ensure the safety of all customers and staff
Comply with local and international laws
Protect your belongings and avoid items that cannot be insured
Summary
✅ Standard luggage (suitcases, backpacks, duffel bags, etc.) is accepted.
❌ Non-standard items listed above are not accepted.
Always ensure your bags are securely closed and contain only standard travel items.
Need Help?
If you are unsure about a specific item, our support team can guide you:
Contact us through the chat icon in the app or on our website
Email: support@luggagehero.com
For full details, please take a look at our Terms & Conditions.